Crex Apps — Your Privacy Policy & Data Protection

Welcome to crex apps. This Privacy Policy explains what information we collect when you use our platform, how that information is used, and how we protect your privacy.

Crex apps is a trusted online gaming and lottery platform built for gamers in Bangladesh. We understand the value of your personal information, which is why our system has been built with privacy protection as the top priority from the ground up.

This Privacy Policy is prepared in accordance with GDPR and applicable data protection regulations in Bangladesh. By using the crex apps platform, you are considered to have accepted this policy.

Crex apps collects two types of information — what you provide directly, and what is automatically generated as you use the platform.

• Mobile banking numbers are collected at the time of payment solely for transaction verification purposes.
• crex apps can never view or store your bKash or Nagad PIN.
• KYC documents are used solely for age and identity verification.

Crex apps collects each piece of information for a specific reason. Collecting data unnecessarily or in excess goes against our policy. The core purposes are clearly outlined below.

• Account Creation & Management: To accurately identify you on crex apps and keep your account secure.
• Payment Processing: To accurately process deposits and withdrawals and to prevent fraud.
• KYC Verification: To fulfill legal obligations and to prevent minors from accessing the platform.
• Customer Support: To resolve your issues quickly and accurately.
• Security Monitoring: To detect suspicious activity and keep the platform secure.
• Service Improvement: To improve your crex apps experience through usage analysis.

Crex apps uses industry-leading technology to protect your data — with security measures in place at both the technical and organizational level.

• 256-bit TLS encryption is applied to all data transmissions.
• Sensitive data stored in the database is secured with AES-256 encryption.
• Server access is restricted to authorized personnel only — and even they have limited access.
• An automated security monitoring system runs around the clock, 24/7.
• Regular penetration testing is conducted to identify potential vulnerabilities.
• Two-factor authentication (2FA) adds an extra layer of security to your account.

Crex apps works with third parties in specific, limited circumstances — and in each case, we ensure they follow the same standard of privacy practices we do.

• Your information is not shared with any parties other than those mentioned above.
• Information is not voluntarily shared with government agencies without a legal directive.
• Strict confidentiality agreements are in place with all third parties.

Crex apps uses cookies on its website and app to improve your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: To maintain login sessions and ensure the platform runs correctly.
• Functional Cookies: To remember your preferences, such as language or display settings.
• Analytics Cookies: To understand which parts of the platform are used most.
• crex apps does not use third-party advertising cookies.

Cookies can be disabled from your browser settings, though doing so may affect certain features of the platform.

As a crex apps user, you have important rights over your own data — rights established in accordance with GDPR and international privacy standards.

• Right to Know: You can request to know what personal information we hold about you.
• Right to Rectification: If any information is incorrect, you can request a correction.
• Right to Erasure: After closing your account, you may submit a request to have your data deleted.
• Right to Portability: You may request a copy of the data we hold about you.
• Right to Object: You can object to the use of your data for specific purposes.

Crex apps strictly prohibits anyone under 18 from using the platform. We do not knowingly collect any personal information from minors.

• Age verification is mandatory at the time of registration.
• If we become aware that any minor's data has been collected, it will be deleted immediately.
• Parents or guardians may submit a request to have their child's data deleted.

To learn more about our protection of minors, visit our Responsible Gaming View page.

Crex apps may update this Privacy Policy when necessary. Changes may occur due to legal updates, new technologies, or changes in our services.

• For significant changes, you will be notified via your registered email or an in-app notification.
• The date of any changes will be noted at the top of the page under "Last Updated".
• Continued use of the platform after an update is considered acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy, please get in touch with us. Our dedicated privacy team is always ready to assist you in Bengali.

• Email: support@crexapps.com
• Response time: typically within 24–48 hours
• Language: Support is available in both Bengali and English.